PLEASE READ
I just had a very pleasant surprise. I just received a call from Thane Direct apologizing for the lack of customer service. Seems my e-mails were initially sent (how?) to a new French Canadian rep, who is now under going some more customer service training. No explanation why the founder of Thane, Denise DuBerry, ignored me but that's understandable as she's in California and the rep who called me was in Toronto. Denise should change her last name to "Don't Berry".
Regarding the smell: The only thing we could think of was it needs a good time to air out. I couldn't wait that long so that's why I took it apart and washed it.
So I will be getting 2 red resistance bands free of charge. The Rep offered 2 extra packs of the gray, black and reds as well but that wasn't necessary. No sense in being greedy. That was very nice of her to do so.The Rep was very pleasant.
I suggested that the head rest extension be lengthened by 6 inches. If they do that the Total Flex would be good for 6 footers. I also suggested they add a section on their website to place parts orders for extra bands etc. If you used three reds on each side, you'd be in really good shape. I asked if the machine could indeed take 3 reds on each side and the answer was yes.
So 2 thumbs up for the Toronto Thane Direct Rep.
As PJ Katy would say "Case Closed".
I just had a very pleasant surprise. I just received a call from Thane Direct apologizing for the lack of customer service. Seems my e-mails were initially sent (how?) to a new French Canadian rep, who is now under going some more customer service training. No explanation why the founder of Thane, Denise DuBerry, ignored me but that's understandable as she's in California and the rep who called me was in Toronto. Denise should change her last name to "Don't Berry".
Regarding the smell: The only thing we could think of was it needs a good time to air out. I couldn't wait that long so that's why I took it apart and washed it.
So I will be getting 2 red resistance bands free of charge. The Rep offered 2 extra packs of the gray, black and reds as well but that wasn't necessary. No sense in being greedy. That was very nice of her to do so.The Rep was very pleasant.
I suggested that the head rest extension be lengthened by 6 inches. If they do that the Total Flex would be good for 6 footers. I also suggested they add a section on their website to place parts orders for extra bands etc. If you used three reds on each side, you'd be in really good shape. I asked if the machine could indeed take 3 reds on each side and the answer was yes.
So 2 thumbs up for the Toronto Thane Direct Rep.
As PJ Katy would say "Case Closed".
No comments:
Post a Comment